At StoreControl.io, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. As an early-stage service, we are committed to transparency and minimal data collection practices.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

Name and email address
Company name and business details
Password (encrypted and never stored in plain text)
Billing information (processed securely through third-party payment processors)

1.2 Business Data

When you use our platform, we process:

Product information (names, descriptions, prices, inventory)
Order data from your connected sales channels
Customer information related to orders
Integration credentials (API keys, tokens - encrypted at rest)

1.3 Website Usage

Currently, we collect minimal analytics on our public website. As we are in early-stage customer acquisition, we do not deploy extensive tracking or third-party analytics beyond basic server logs for security and performance monitoring.

2. How We Use Your Information

Service Delivery: To provide and maintain our multi-channel management platform
Data Synchronization: To sync products, orders, and inventory across your sales channels
Customer Support: To respond to your inquiries and provide technical assistance
Platform Improvements: To analyze usage patterns and improve our service
Security: To detect and prevent fraud, abuse, and security incidents
Communications: To send you service updates, security alerts, and support messages
Billing: To process payments and manage your subscription

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service Providers: Third-party providers who assist in delivering our service (hosting, payment processing, email delivery)
Sales Channel Platforms: To sync data with your connected e-commerce platforms (Shopify, Amazon, etc.)
Legal Requirements: When required by law or to protect our rights and safety

4. Data Security

We implement appropriate technical and organizational measures including:

Encryption of data in transit (TLS/SSL) and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Secure data centers with enterprise-grade infrastructure
Regular backups and disaster recovery procedures

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for legal, security, and business continuity purposes, typically for 90 days unless legally required otherwise.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data (subject to legal obligations)
Export your data in a portable format
Object to or restrict certain processing
Close your account at any time

7. International Data Transfers

StoreControl.io is based in Cape Town, South Africa. Your data may be processed in South Africa or other locations where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

8. Cookies and Tracking

Our website uses minimal cookies essential for functionality. As an early-stage service, we do not currently use extensive marketing or tracking cookies. See our Cookie Policy for details.

9. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.